1. What payment methods do we accept?
We accept major credit and debit cards, including Visa, Mastercard, Discovery, and American Express, as well as PayPal.
2. What is the delivery time of the package?
All orders will be processed within 2 working days. After the order is confirmed and shipped, the detailed logistics carrier and tracking number will be displayed. Estimated delivery time within 2-5 working days
3. How do I know when my order will be shipped?
Once your order has been processed, you will receive an email with tracking information.
4. Can multiple promotional discount codes be used together?
No, each discount code corresponds to a discounted item. The checkout system will automatically apply the discount code or discount.
5. How to cancel the order?
If you want to cancel your order, please contact us quickly, email email@example.com. We arrange to send out within the stipulated time, if we do not receive any changes, we will ship by default.
6. My product arrived, but it was damaged. what should I do?
Send damaged photos to the WRRLIGHT team via email firstname.lastname@example.org and we will arrange for a replacement or a full refund.
7. Why is my order automatically cancelled?
We have fraud analysis tools to automatically identify security levels. If there is a high risk of identification, we will further confirm whether it is purchased by you. Once we do not hear back within 7 working days, we will cancel your order and issue a refund. Any questions feel free to contact us email@example.com.
8. My order says it has been delivered, but I can't find it. what should I do?
①Contact the courier company of the carrier to verify whether the delivery is confirmed. ②Contact the local post office. The package that is not delivered may be placed in a nearby post office. ③Ask your family if there is a sign for receipt. ④Check your mailbox/mailbox , to see if it is placed in the letterbox at the door. ⑤ Get in touch with us without your help.
9. Do you accept refunds or exchanges?
We accept returns/refunds/exchanges within 30 days of delivery. It is required that the product itself is defective, and by sending us a photo with the SKU/labe and the defect of the product, we will make a return request.
10. Other technical support
Please contact us at firstname.lastname@example.org. We will reply to your email as soon as possible.